Changi Airport’s Multi-Biometric Frictionless Technology


IDEMIA has announced it is going to provide biometric solutions to facilitate the passenger experience, in particular the immigration process, to Singapore Changi Airport Terminals 1 and 2 (T1 and T2). This is in line with the New Clearance Concept (NCC) by Singapore’s Immigration and Checkpoints Authority (ICA), which aims to make automated clearance the norm for all travellers to Singapore by 2023.

The new deployments in T1 and T2 will see an enhancement to the current system with the integration of IDEMIA’s TraveLane 2 Step solution with ID-LookTM, its award-winning multi-biometric solution with on-the-spot identity verification, for a fully frictionless immigration clearance process.

The system will also support a new ‘family lane’ feature, where automated gates can process groups of up to four passengers at a time for immigration clearance.

IDEMIA first launched its biometric access system in Singapore in 2017 with the deployment of its TraveLane 1 Step solution and TraveLane 2 Steps solution at Changi Airport’s Terminal 4 (T4).

“We are proud to have supported Singapore in their quest to deliver a safer, flexible and more efficient passenger processing experience to meet modern travel needs. As borders reopen and global travel restarts, we are delighted to extend our longstanding partnership with Singapore and contribute our expertise in biometrics and identity management to help them transition into a new digital-first future of travel,” said Tim Ferris – Senior Vice President – APAC, Public Security and Identity.


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